Complex Questions Need Competent Support

We know that helpful, knowledgeable support is essential for any machine – even more so, when it’s in use for 20 years and longer. And that’s why we are there for you from the moment you first get in touch with us, throughout the entire purchase and as long as you use your MAG machine.

Our Support

Answers for your technical questions as well as detailed information and support.
Spare Parts
If a component of your machine needs to be replaced, we’ll get the spare part to you as soon as possible.
Service Request
Please explain your request in as much detail as possible so that we can find a solution quickly.

Error Message & Technical Issues

If your machine shows an error message or you have technical issues you can’t resolve yourself, please explain the problem in as much detail as you can and add pictures to your description if possible. Our technicians will have a look at your issue as soon as possible.

Please use our template to describe your problem.